If you’re still unsure about the question, "How do I get my deposit back?", consider speaking with our team. You may be eligible for compensation and to reclaim your full deposit.

You can easily verify online if your deposit is protected by an approved scheme. To do this, you’ll need some basic details about your tenancy, such as the postcode, start and end dates, and the amount of the deposit paid. There are three government-backed schemes landlords may use to protect deposits. You can check your deposit status on any of these:<ul><li>My Deposits</li><li>Tenancy Deposit Scheme</li><li>Deposit Protection Service</li></ul>

How to check your tenancy deposit is protected?

You could be entitled to claim 1-3 times the amount of your deposit, along with the return of any deposit you've paid. Each time your landlord fails to follow deposit protection rules, you can claim up to three times the deposit's value. For example, say you start with a 6-month tenancy, and after this period, you agree to renew for another 6 months. If your landlord doesn’t protect your deposit for the renewed tenancy, this constitutes a breach. Then, if your landlord later extends the tenancy again without securing the deposit in an approved scheme, it would count as an additional breach, allowing you to make a further claim.

How much can I claim for an unprotected tenancy deposit?

My landlord has not protected my deposit - what can I do?

Yes, you can still make a tenancy deposit claim even if you’ve already moved out. You have up to 6 years from the date you paid the first deposit to make a claim against your landlord. If you'd prefer to wait until after you've moved out, you can use our online form to run all the necessary checks. We’ll keep your evidence on file and be ready to help you proceed when you're ready to make your claim.

Can I make a claim if I moved out of the property years ago?

Yes, you can still make a claim even if your deposit was returned, as long as it was not protected in an approved scheme. You may be entitled to compensation of up to 3 times the deposit amount for your landlord's failure to protect it. You can make a claim up to 6 years after paying the deposit, and the landlord is still liable for not following the law, even if they returned the money.

Can I still claim if my deposit was returned but not protected?

The time it takes to process a tenancy deposit claim can range from 3 to 6 months, depending on various factors. These include how quickly your landlord responds, whether the case is settled outside of court, or if it requires a court hearing. If the matter goes to court, the judge will typically order the landlord to pay within 14 to 28 days. However, in some cases, claims can be resolved much faster—sometimes in as little as 2 weeks! We aim to help you through the process as efficiently as possible and will keep you informed along the way.

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